Events terms and conditions
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Online events
Joining instructions for online courses
Joining instructions and the delegate pack will be available in your memberzone, under bookings, once bookings have closed, usually no later than 5 days before the course. A reminder email will be sent out to delegates one week before the course.
It is the attendees’ responsibility to check they have access to the joining instructions before the course. Contacting the office on the day or evening before the start date will not always be responded to prior to the course starting.
Technical requirements
Please note, it is the responsibility of the delegate to ensure their device and internet connection is able to support the session on the day. We recommend delegates regularly update their Zoom. In the event of individual technical difficulties experienced by delegates, we cannot guarantee a refund or transfer.
Online course cancellations
All cancellations must be submitted in writing to events@baat.org.
Cancellations made by the delegate:
- one month or before will be refunded in full minus £10 administration fee.
- less than one month but more than 14 days before the course will be charged at 50%.
- less than 14 days’ notice will be fully chargeable.
If your booking was an employer funded booking paid via invoice, please note the £20 admin fee is non-refundable.
Cancellations by BAAT:
If a course is cancelled by us, you will be offered a full refund or the opportunity to transfer to a suitable alternative. This also applies in the case of force majeure.
We reserve the right to make changes to our CPD programme.
Course transfers
In the event of unforeseen circumstances, we may be able to provide you with an option for transferring your course/or the fee you paid towards the course, to another course held within the year.
You can request a course transfer up to one week before a booking. Any later than that, we cannot guarantee a transfer.
Once you have transferred a course, if you fail to attend your second choice of course, then we are unable to offer you a third transfer or refund option.
If there`s any outstanding amount to be paid towards the new booking, your booking will not be confirmed until we have taken your payment.
We cannot reserve places on our courses/events.
Confidentiality and copyright
By joining our events, you agree not to record or distribute materials from the session and maintain the confidentiality of any case information shared.
Places on our courses are available to the registered individuals only and cannot be passed onto others. Therefore you are not allowed to share the Zoom link or joining information with anyone else.
Employer funded bookings
Employer funded bookings are now available to pay by card through the website and are no longer at a higher cost.
If you want to pay by invoice, we will now be charging an additional £20 admin fee (this applies per person, per booking). You can find the ‘Invoice request form’ to complete in our Events FAQ’s section, under every course advert. Alternatively, you can email us for it at events@baat.org.
If we don’t receive a payment from your employer, you may be liable for the charges and your employer will not be able to make any more bookings until the initial invoice has been settled.
The same conditions of employer funded bookings apply to both online and in person events.
Self-study courses
Purchase
Upon purchasing a self-study course, you will have access to the product for one year, with downloadable materials made available as part of the course. If access is required after the year has ended, the course will need to be re-purchased.
Cancellation & Refund policy
The self-study courses are non-refundable.
If, for any reason, BAAT decides to remove the product before a course is completed, then a full refund will be provided.
Certificates
You will receive an e-certificate upon completing the self-study course.
Employer-funded purchases
Employer-funded bookings are available payable by card and will need to be made via your account. If you don’t have an account, you can create one for free here. Use your company card to complete the payment.
If your employer prefers to pay by invoice, you will need to complete our Invoice Details Request – Course Booking Form, and return it to events@baat.org along with a purchase order number. The booking will be processed by BAAT and an invoice sent to your employer.
Please note, that there will be an additional £10 administration fee for bookings via invoice and that we cannot accept the booking without a purchase order number.
Employer funded bookings are not available to those who hold unemployed or retired BAAT membership.
If you need further assistance, please contact us at events@baat.org.
Confidentiality and copyright
The self-study course materials are for personal use only contributing towards professional development and sharing or distribution of this product is strictly prohibited.
No part of the material may be copied, reproduced, or disseminated without written permission of the British Association of Art Therapists and its contributors.
Annual conference 2026
This year’s conference will be on 7 November 2026, running as a hybrid event.
In person ticket sales will close on Sunday, 18 October, and online ticket sales will close on 31 October at 10am.
We do not reserve places for our events, so please book in advance to avoid disappointment.
Cancellation by the delegate
All cancellation requests must be submitted in writing to events@baat.org.
Cancellations made 3 months or before (submitted by 10am, 7 August 2026) will be refunded in full, minus £20 administration fee.
Cancellations made less than 3 months and more than 6 weeks before (submitted before 10am, 26 September 2026) will be refunded at 50%.
No refund will be offered after 10am, 26 September 2026 (6 weeks prior to the event) unless tickets are sold out.
No refund will be offered after 10am, 17 October 2026 (3 weeks prior to the event).
In the case of non-attendance, no refunds will be provided.
If your booking was an employer funded booking paid via invoice, please note that the £20 admin fee is non-refundable at any time.
Transfers between ticket types
In the event you decide to cancel your place (at any time), we’re unable to offer you a transfer option to one of our online courses.
Requests to transfer between conference ticket types can be made up until 6 weeks before (submitted before 10am, 26 September 2026) unless tickets are sold out. A £10 admin fee will be charged to transfer your ticket type.
In-person to online ticket transfers
We will refund the ticket price difference, less £10 admin fee.
No transfers will be offered after 26 September 2026 unless in-person tickets are sold out.
Online to in-person ticket transfers
We will invoice the difference to upgrade to in-person depending on availability, plus £10 admin fee. The difference must be paid before the booking can be transferred. If in-person tickets are sold out the above conference cancellation terms apply.
Waiting list
In the case of in-person tickets selling out in advance of 17 October 2026, a waiting list will be opened. In the case of cancellation or transfer requests from in-person to online after 26 September and before 17 October, BAAT will endeavour to reallocate in-person tickets to the waiting list, and where possible, the cancelled or transferred ticket will be refunded minus an administration fee. The waiting list will close at 10am, Friday 17 October 2026, after which time cancellations and reallocation of tickets cannot be processed.
Cancellation by BAAT
BAAT prioritises the health and safety of our delegates, sponsors, exhibitors, communities, and our industry. In the event of travel bans, border closures, restrictions on large gatherings, or other impacts e.g. related to the Covid-19 pandemic or other conditions, the conference may transition from an in-person event to a virtual conference, change dates or be cancelled.
If the conference becomes virtual, the difference (if any) in registration rates will be refunded. Please note that if a delegate chooses not to attend the virtual conference, full refunds will not be issued; only the difference (if any) in the fee will be refunded. In the unlikely event that the conference is cancelled by BAAT in the case of force majeure, delegates will receive full refunds for their ticket purchase only, no associated costs such as travel or accommodation will be compensated at any time.
We recommend you do not book any travel or accommodation until you have received confirmation of your booking.
By registering for the conference, you acknowledge and accept these conditions.
Filming
We may take photos, film and publish elements of the conference content. Participants at the conference may appear in recordings or photography taken on the day.
By registering for the conference, you consent to us using, reproducing and distributing photographs or film taken of you for marketing purposes on our website and social media platforms.
If you have any concerns regarding the use of photographs or film taken of you during the conference, please contact us at hello@baat.org.
No unauthorised filming or sharing the day’s content is permitted for copyright reasons.
Catering
Conference ticket prices include refreshments throughout the day, including a light buffet lunch. We are working with the venue’s catering partner to offer delegates fresh and delicious food options.
They use a wide range of ingredients in their kitchen, some of which may contain allergens. We will ask conference delegates to provide dietary requirements in advance of the event. Dietary information will be stored and shared securely with event partners for the purposes of the event only, where it is necessary to deliver associated goods and services.
If your allergy or dietary requirements change after submitting this information, please let us know. We will work with the venue to tell you what’s in our conference menu to assist you with your choice. If you fail to provide this information when requested and before conference bookings close (17 October) we cannot guarantee that your dietary requirements will be catered for.
Accessibility
We want everyone participating in our annual conference to feel included and have a positive experience. You can find out more about the venue’s accessibility services and facilities on their website once the venue has been confirmed.
If you have any additional access needs or questions relating to accessibility, please contact us to discuss by emailing events@baat.org or leave us a voicemail: + 44 (0) 20 7686 4216 before 17 October 2026.
Privacy Policy
We will collect and store information you provide in registering for the conference in line with GDPR for the purposes of enabling us to administer, plan and facilitate the conference and deliver delegate requirements therein.
We have the discretion to update our privacy policy at any time. If you have questions, comments, and requests regarding this privacy policy, please email us at info@baat.org.
Conference 2024 recordings
The digital conference package is non-refundable.
The recordings are for personal use only and its sharing or distribution is strictly prohibited.
No part of the recordings may be copied, reproduced, or disseminated without written permission of the British Association of Art Therapists and its collaborating conference speakers. Some elements of the presentations have been removed in line with permissions and service-user choice.