Events terms and conditions

Joining instructions 

Joining instructions and the delegate pack will be available in your Memberzone, under bookings, once bookings have closed, usually no later than 5 days before the course. A reminder email will be sent out to delegates one week before the course.

It is the attendees’ responsibility to check they have access to the joining instructions before the course. Contacting the office on the day or evening before the start date will not always be responded to prior to the course starting.

Technical requirements:

Please note, it is the responsibility of the delegate to ensure their device and internet connection is able to support the session on the day. We recommend delegates regularly update their Zoom. In the event of individual technical difficulties experienced by delegates, we cannot guarantee a refund or transfer.


All cancellations must be submitted in writing to

  • Cancellations made one month or before will be refunded in full minus £10 administration fee.
  • Less than one month but more than 14 days before the course will be charged at 50%.
  • Less than 14 days’ notice will be fully chargeable.

If your booking was an employer funded booking paid via invoice, please note the £20 admin fee is non-refundable.

Course transfers

In the event of unforeseen circumstances, we may be able to provide you with an option for transferring your course/or the fee you paid towards the course, to another one.

You can request a course transfer up to one week before a booking. Any later than that, we cannot guarantee a transfer.

Please note, once you have transferred a course, if you fail to attend your second choice of course, then we are unable to offer you a third transfer or refund option.

If there`s any outstanding amount to be paid towards the new booking, your booking will not be confirmed until we have taken your payment.

Please note we cannot reserve places on our courses/events.

If a course is cancelled by us, you will be offered a full refund or the opportunity to transfer to a suitable alternative. This also applies in the case of force majeure.

We reserve the right to make changes to our CPD programme.

Confidentiality & copyright

By joining our events, you agree not to record or distribute materials from the session and maintain the confidentiality of any case information shared.

Places on our courses are available to the registered individuals only and cannot be passed onto others. Therefore you are not allowed to share the Zoom link or joining information with anyone else.

Face to face courses

We are currently not running face-to-face courses for 2022-23. This will remain under review.

If we return to face-to-face training, please do not book any travel or accommodation until you have received confirmation of your booking.

Employer funded bookings

Employer funded bookings are now available to pay by card through the website and are no longer at a higher cost.

If you want to pay by invoice, we will now be charging an additional £20 admin fee (this applies per person, per booking).  You can find the ‘Invoice request form’ to complete in our Events FAQ’s section, under every course advert. Alternatively you can email us for it at

If we don’t receive a payment from your employer you may be liable for the charges and your employer will not be able to make any more bookings until the initial invoice has been settled.