Events terms and conditions

Online events

Joining instructions for online courses

Joining instructions and the delegate pack will be available in your memberzone, under bookings, once bookings have closed, usually no later than 5 days before the course. A reminder email will be sent out to delegates one week before the course.

It is the attendees’ responsibility to check they have access to the joining instructions before the course. Contacting the office on the day or evening before the start date will not always be responded to prior to the course starting.

Technical requirements

Please note, it is the responsibility of the delegate to ensure their device and internet connection is able to support the session on the day. We recommend delegates regularly update their Zoom. In the event of individual technical difficulties experienced by delegates, we cannot guarantee a refund or transfer.

Online course cancellations

All cancellations must be submitted in writing to

Cancellations made:

  • one month or before will be refunded in full minus £10 administration fee.
  • less than one month but more than 14 days before the course will be charged at 50%.
  • less than 14 days’ notice will be fully chargeable.

If your booking was an employer funded booking paid via invoice, please note the £20 admin fee is non-refundable.

Course transfers

In the event of unforeseen circumstances, we may be able to provide you with an option for transferring your course/or the fee you paid towards the course, to another one course held within the year.

You can request a course transfer up to one week before a booking. Any later than that, we cannot guarantee a transfer.

Once you have transferred a course, if you fail to attend your second choice of course, then we are unable to offer you a third transfer or refund option.

If there`s any outstanding amount to be paid towards the new booking, your booking will not be confirmed until we have taken your payment.

We cannot reserve places on our courses/events.

If a course is cancelled by us, you will be offered a full refund or the opportunity to transfer to a suitable alternative. This also applies in the case of force majeure.

We reserve the right to make changes to our CPD programme.

Confidentiality and copyright

By joining our events, you agree not to record or distribute materials from the session and maintain the confidentiality of any case information shared.

Places on our courses are available to the registered individuals only and cannot be passed onto others. Therefore you are not allowed to share the Zoom link or joining information with anyone else.

Employer funded bookings

Employer funded bookings are now available to pay by card through the website and are no longer at a higher cost.

If you want to pay by invoice, we will now be charging an additional £20 admin fee (this applies per person, per booking).  You can find the ‘Invoice request form’ to complete in our Events FAQ’s section, under every course advert. Alternatively, you can email us for it at

If we don’t receive a payment from your employer, you may be liable for the charges and your employer will not be able to make any more bookings until the initial invoice has been settled.

The same conditions of employer funded bookings apply to both online and in person events.

Conference 2024 (9 November 2024) cancellation terms

Registration for the conference will close 3 weeks before the event, at 10am, 18 October 2024.

We do not reserve places for our events, so please book in advance to avoid disappointment.

Cancellation by the delegate

All cancellation requests must be submitted in writing to

Cancellations made 3 months or before (submitted by 10am, 9 August 2024) will be refunded in full, minus £20 administration fee.

Cancellations made less than 3 months and more than 6 weeks before (submitted before 10am, 27 September 2024) will be refunded at 50%.

No refund will be offered after 10am, 27 September 2024 (6 weeks prior to the event).

In the case of non-attendance no refunds will be provided.

In the event you decide to cancel your place (at any time), we’re unable to offer you a transfer option to one of our online courses.

If your booking was an employer funded booking paid via invoice, please note the £20 admin fee is non-refundable at any time.

Cancellation by BAAT

BAAT prioritises the health and safety of our delegates, sponsors, exhibitors, communities, and our industry. In the event of travel bans, border closures, restrictions on large gatherings, or other impacts e.g. related to the Covid-19 pandemic or other conditions, the conference may transition from an in-person event to a virtual conference, change dates or be cancelled.

If the conference becomes virtual, the difference (if any) in registration rates will be refunded. Please note that if a delegate chooses not to attend the virtual conference, full refunds will not be issued; only the difference (if any) in the fee will be refunded. In the unlikely event that the conference is cancelled by BAAT in the case of force majeure, delegates will receive full refunds for their ticket purchase only, no associated costs such as travel or accommodation will be compensated at any time.

We recommend you do not book any travel or accommodation until you have received confirmation of your booking.

By registering for the Conference, you acknowledge and accept these conditions.


We may take photos, film and publish elements of the conference content. Participants at the conference may appear in recordings or photography taken on the day.

By registering for the conference, you consent to us using, reproducing and distributing photographs or film taken of you for marketing purposes on our website and social media platforms.

If you have any concerns regarding the use of photographs or film taken of you during the conference, please contact us at

No unauthorised filming or sharing the day’s content is permitted for copyright reasons.


Conference ticket prices include refreshments throughout the day, including a light buffet lunch. We are working with the Wellcome Collection’s catering partner Benugo Events to offer delegates fresh and delicious food options. Benugo’s menus are sustainable and seasonal and they work with the very best ingredients and suppliers available. Buffet food is made fresh on the day and all cakes are made in their own bakery.

Benugo use a wide range of ingredients in their kitchen, some of which may contain allergens. We will ask conference delegates to provide dietary requirements in advance of the event. Dietary information will be stored and shared securely with event partners for the purposes of the event only, where it is necessary to deliver associated goods and services.

If your allergy or dietary requirements change after submitting this information, please let us know. We will work with Benugo to tell you what’s in our conference menu to assist you with your choice. If you fail to provide this information when requested and before conference bookings close (18 October) we cannot guarantee that your dietary requirements will be catered for.


Please let us know if you have any accessibility requirements (before 18 October) that we can work with our venue partner to meet. You can read about the venue’s accessibility information on their website.

Privacy Policy

We will collect and store information you provide in registering for the conference in line with GDPR for the purposes of enabling us to administer, plan and facilitate the conference and deliver delegate requirements therein.

We have the discretion to update our privacy policy at any time. If you have questions, comments, and requests regarding this privacy policy, please email us at