Frequently asked questions about our events
Bookings for our online courses close one week before the start date, at 10.00am, please book in advance to avoid disappointment.
Joining instructions and the delegate pack will be available in your Memberzone, under bookings, once bookings have closed. A reminder email will be sent out to delegates one week before the course.
It is the attendees’ responsibility to check they have access to the joining instructions before the course. Contacting the office on the day or evening before the start date will not always be responded to prior to the course starting.
Joining instructions and the delegate pack will be available in your Memberzone, under bookings, once bookings have closed. A reminder email will be sent out to delegates one week before the course. Please check your spam/junk folders if you haven’t received it.
If you’re not a member, you will still have access to a limited memberzone, just sign in on our website (top right corner) using the details you’ve registered with to create your booking.
If you’re having difficulty please contact us at events@baat.org.
Please note: It is the attendees’ responsibility to check they have access to the joining instructions before the course. Contacting the office on the day or evening before the start date will not always be responded to prior to the course starting.
You can find your course Welcome pack along with any additional materials in your Memberzone, at least 5 days before the course starts.
We recommend for you to read the welcome pack, which will list any specific art materials you may need or tell you if you need to prepare with anything for the course.
In some cases, additional materials, or presentation slides will only be available after the course. If this is the case, these will be added to your memberzone in the week following the course.
You will receive a certificate of attendance via email after attending one of our CPD courses, Introduction and Foundation courses and ARTiculate courses.
This is normally sent out the week following the course.
If you haven’t received it within 2 weeks, please check your spam folder first, then email us at events@baat.org.
There is no certificates provided for our Free CPD sessions for members.
We can only re-send certificates to you dating back 3 years, where we have clear records of your course attendance.
Employer funded bookings are now available to pay by card. When making a booking it needs to be made on the delegate’s account as we will need their contact details for the course. If they don’t have an account they can create one for free here. Use your company card to complete the payment. Please also tick the employer funded option at checkout.
If your employer wants to pay by invoice, you will need to complete our Invoice Details Request – Course Booking Form, and return it to events@baat.org along with a PO number. Please note, we cannot accept the form without a PO number. Once we have these, the booking would be processed on our side and an invoice sent to your employer. Please note, there is an additional £20 admin fee for bookings via invoice.
We cannot process employer funded bookings for our Unemployed or retired members, so please make sure your membership is up to date.
If you need further assistance, please contact us at events@baat.org.
If you would like to book five or more people on a course, please get in touch with events@baat.org, as we may be able to offer you a discount. This is only available for employer funded bookings, paid via invoice.
We will then provide you with a group booking form, and a final quote. An additional £20 administrative fee will be charged for the invoice.
Once the invoice has been paid, we will provide you with a discount code for your delegates to use at the point of booking.
Please note, all delegates will need to have an account with us, and register themselves for the course, using the discount code provided.
We are not responsible for delegates missing the course should they fail to complete the registration process.
Most of our events are open to non-BAAT members as well as our members.
(Except for our member only events, which will be marked as such).
If you’re not a member, you will still need to create a free account with us in order to register on an event, you can do this by the following link: www.baat.org/register
You will then be able to sign in (top right corner of the website), and have access to a limited memberzone, where you can find out information for our online events, including joining instructions and materials, approximately one week before the start date.
When booking on a course, please take note on who the course is open to. Depending on your membership rate, it might not be open to you.
(For example, if the course is for qualified people only, and you are a trainee member, you won’t be able to book on it.)
If the booking page says: ‘Booking for this event has now closed’ – it is because the registration deadline has probably passed, or the course is fully booked. Please note, booking for our courses close one week before the course start date, at 10.00am. We recommend booking in advance, to avoid disappointment.
If you’re having other technical difficulties, please contact us at events@baat.org and we will get in touch with you to help.
We do not record our CPD courses, so unfortunately you won’t be able to access the course at a later date.
However, we repeat many of our courses, so please have a look at our events page to see if we’re running the course again. If you need further assistance, please contact events@baat.org.
Please see below our cancellations terms for our online courses:
All cancellations must be submitted in writing to events@baat.org.
- Cancellations made one month or before will be refunded in full minus £10 administration fee.
- Less than one month but more than 14 days before the course will be charged at 50%.
- Less than 14 days’ notice will be fully chargeable.
If you can no longer attend the training you can also ask to transfer your place to another CPD course up to one week before the course. Any later than that, BAAT cannot guarantee a transfer.
If your booking was an employer funded booking paid via invoice, please note the £20 admin fee is non-refundable.
Please note, different cancellation terms apply to our face to face events.
Full cancellation terms can be viewed here.
Please contact events@baat.org for any enquiries.
We are currently not running any face-to-face courses in 2024. This will remain under review.
If we return to face-to-face training, please do not book any travel or accommodation until you have received confirmation of your booking.
If you have a further enquiry please email us at events@baat.org or leave a voicemail: + 44 (0) 20 7686 4216
Please note the quickest way to get a response is via email.
