Frequently asked questions
Bookings for the course close one week before the start date, at 10.00am.
Joining instructions and the delegate pack will be available in your Memberzone, under bookings, once bookings have closed. A reminder email will be sent out to delegates one week before the course.
It is the attendees’ responsibility to check they have access to the joining instructions before the course. Contacting the office on the day or evening before the start date will not always be responded to prior to the course starting.
Employer funded bookings are now available to pay by card and are no longer at a higher cost.
When making a booking, your employer will be required to provide their credit/debit card details to complete the payment. Please also tick the employer funded option at checkout.
If your employer wants to pay by invoice, we will now be charging an additional £20 admin fee.
You will need to complete our Invoice Details Request – Course Booking Form, and return it to us along with a PO number. Please note, we cannot accept the form without a PO number.
If you need further assistance, please contact us at firstname.lastname@example.org.